Welcome to the MaineHealth ACO’s annual report. In this year’s report, we share with you our stories of building bridges, connections among all of us, and the impact all of you make on our collective effort to achieve the Quadruple Aim – improving population health, enhancing patient experience, reducing cost and increasing provider satisfaction. When we encounter barriers, together we must overcome them. We can’t allow health outcomes in the U.S. to continue to lag behind peer countries even as our costs remain the highest in the world.
Looking back at our bridge building in 2017, you’ll learn on these pages how we’re spanning the gaps between primary care and specialists, between sites of care, between old strategies and new ones, all in the service of higher-value care for our patients and communities. A solid, secure network of bridges has never been more crucial. Accountability requires many bridge components: vision for the span of services to be built, capability to respond to the challenge, responsibility for the care we deliver, tools and resources to solve the problems, receptiveness to feedback and review and the will and heart that all of our ACO providers give to provide care to our communities.
I invite you to click through these pages, exploring the stories of the bridges our ACO participants and team build together. We’re constructing the future, and like any big construction project, success depends on teams of experts, each doing what they do best, collaborating and contributing to the whole. That is what’s happening at the ACO today, and I’m profoundly grateful for the many contributions that you, our partners, have made to our progress during 2017. Thank you for being a part of the MaineHealth ACO.
Elizabeth H. Johnson, MD, MS, FACP