Jennifer Moore
President
President's Message

It’s hard to come to terms with 2020, a year defined by a worldwide pandemic and punctuated at home by a racial reckoning and challenges to our system of government. We’ve all endured more tragedy, uncertainty and anxiety than a single year ought to contain. So, before we turn to the work and accomplishments of the ACO in 2020, I’d like to take a moment to acknowledge how difficult the last year has been for everyone reading these words. I sincerely hope you find peace and respite in 2021.

Here at the MaineHealth ACO, the two qualities that kept us moving forward in 2020 were resilience and flexibility. Our team adjusted quickly to working from home and charged ahead on key initiatives. In the end, we didn’t just maintain our progress on value-based care, we accelerated it:

  • we expanded our value-based agreement with MaineCare from 7,007 to 40,212 beneficiaries,
  • we facilitated the enrollment of 26 primary care practices in Primary Care First, Medicare’s innovative population-based payment system,
  • we rolled out comprehensive clinical documentation guides tailored to 12 clinical specialties and 10 chronic conditions,
  • we increased our data aggregation capability to include 25 clinical and claims data sources, creating the most comprehensive and diverse set of data available to our participants.

Our success was not only process-based. We saw positive progress on outcomes as well:

  • cumulatively, our value-based contracts that settled in 2020 earned more than $5.6 million in shared savings,
  • the ACO and its participants earned $9.8 million in pay-for-performance incentives,
  • ED utilization and hospital admission rates among patients in our value-based contracts decreased, a trend that began pre-pandemic,
  • while all 10 key quality measures suffered during the pandemic due to data collection challenges related to low patient volumes, seven saw improvement in the final quarter of 2020.

Of course, these process and outcome measures only begin to tell the ACO’s pandemic-year story. While keeping day-to-day operations humming along, colleagues did double duty helping private practices quickly pivot to telehealth, realigned teams to improve contract performance and responded to rapid changes in health care policy.

I invite you to browse the virtual pages of this annual report, study the data, read the stories and learn how the ACO team and participants worked to transform 2020 into something positive: an opportunity to increase the value of health care even under the most difficult circumstances.

Jennifer Moore
President

2020 Annual Report

Jennifer Moore
President

President's Message

It’s hard to come to terms with 2020, a year defined by a worldwide pandemic and punctuated at home by a racial reckoning and challenges to our system of government. We’ve all endured more tragedy, uncertainty and anxiety than a single year ought to contain. So, before we turn to the work and accomplishments of the ACO in 2020, I’d like to take a moment to acknowledge how difficult the last year has been for everyone reading these words. I sincerely hope you find peace and respite in 2021.